Privacy Policy

1. Introduction

Concorda ("we", "us", "our") is the data controller for personal information collected in connection with our family communication and education programmes. This policy explains what personal data we collect, how we use it, how long we keep it, and the choices available to you.

We take your privacy seriously. Personal data is handled with care and used only for the purposes described in this document. If you have a question not covered here, please contact us using the details in Section 10.

2. What Data We Collect and How

We collect personal data in the following ways:

• Contact forms: Name, email address, and optionally phone number and a message.
• Programme enrolment: Name, contact details, and programme selection.
• Cookies and analytics: Technical data about how our website is used (see Section 5).

The legal basis for processing your data is:

• Consent: For marketing communications and optional cookies.
• Contractual necessity: For administering your programme enrolment.
• Legitimate interest: For responding to enquiries and improving our services.

We retain personal data for a maximum of three years from the date of last contact, unless legal obligations require a longer period.

3. How We Use Your Data

Your personal data is used to:

• Respond to your enquiries and questions
• Administer programme enrolment and send session confirmations
• Send programme-related communications (schedules, materials, updates)
• Improve the quality and content of our programmes
• Comply with applicable laws and regulations in Thailand

We do not sell personal data to third parties. We do not share your data with marketing networks. Where we use third-party tools (such as analytics providers), those tools are described in this policy and subject to appropriate data processing agreements.

4. How We Protect Your Data

• Data transmitted via our website is encrypted using TLS/SSL.
• Access to personal data is restricted to staff who need it to do their work.
• Our systems are reviewed periodically to identify and address security risks.
• In the event of a data breach that may affect your rights, we will notify you as required by applicable law.

5. Cookies

Our website uses essential cookies necessary for the site to function, and optional analytics cookies that help us understand how visitors use our pages. You can manage cookie preferences at any time via our Cookie Policy page.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention obligations)
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interest
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with Thailand's relevant data protection authority

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our Resource Library contains links to official Thai public resources and third-party websites. We are not responsible for the privacy practices of external sites. We recommend reviewing the privacy policy of any external site you visit.

8. Age Policy

Our programmes are designed for adults (18 years and over). We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our site, please contact us and we will remove it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If changes are material, we will notify enrolled participants by email. Continued use of our programmes or website after an update constitutes acceptance of the revised policy.

10. Contact for Privacy Matters

For any data protection queries, requests, or concerns:

This policy is governed by the laws of Thailand, including the Personal Data Protection Act B.E. 2562 (PDPA) where applicable.